Operations: Technical Services Manager
Industry: Power Distribution / Electrification / Critical Infrastructure Equipment
Segments: Data Centers, Utilities, Hyper-scalers
Location: Remote (U.S.) | Travel as needed, up to 30%
Compensation: Competitive Base Salary + Performance Bonus
Reporting to: Director of Operations
About PDM
Join PDM, one of the fastest-growing manufacturers in the electrical power industry. We deliver mission-critical, utility-grade products across the sectors powering the modern world including transformers, circuit breakers, switchgear, and other transmission-grade equipment. Our essential solutions support the backbone of data centers, hyper-scalers, clean energy, industrial manufacturing, and the oil & gas infrastructure. With explosive growth in AI and demand for power, this is a career-defining opportunity to contribute in a growing market with long-term momentum.
Position Overview
We’re hiring a Technical Services Manager in our Operations department to bridge the gap between customers, commissioning teams, service partners, and Parts suppliers. You’ll support the execution of complex electrical distribution projects for data centers, hyper-scalers, oil & gas, clean power, and industrial clients.
This is a customer-facing operations role where you’ll coordinate startup and after-sales service and spares parts delivery efforts, manage timelines, communicate progress and keep everyone aligned throughout the equipment lifecycle. Ideal for someone who thrives on clarity, communication, and fast-moving infrastructure environments.
Key Responsibilities
- Serve as primary point of contact for customers and service partners during commissioning and after-sales support
- Coordinate field service execution, including startup, troubleshooting, and warranty activities
- Own project communication, timelines, and issue escalation across internal and external stakeholders
- Track specification changes, approvals, and project milestones
- Support spare parts planning, service proposals, and lifecycle management in collaboration with engineering
- Provide technical coordination and first-line support for customer and field inquiries
- Travel domestically and internationally to support project coordination
What You Offer
- Service management experience in industrial/electrical/field service environments
- Ability to read drawings, schedules, and technical submittals
- Familiarity with Bluebeam, MS Dynamics, ERP, CRM and project tracking tools
- Excellent written and verbal communication skills
- Ability to lead, take initiative, assess risk, problem solve and detail-oriented
- Willingness to travel (up to 30%)
Why Join Us:
- Competitive Base salary + performance bonus
- Full benefits package (Health, Dental, Vision, 401(k), PTO, parental leave)
- Be a key player in high-growth sectors, like data center infrastructure and energy transition
- Work within a collaborative, entrepreneurial culture with strong cross-functional support
- Make an industry-wide impact
Qualifications
- Bachelor’s degree in Engineering, Business, or related field; MBA is a plus
- Five plus years service management experience
- Experience in the industrial power equipment or related industry
- Experience working with international teams is a plus
- Ability to work independently and remotely
Benefits found in job post
Healthcare, 401(k), PTO, Bonus
Requirements added by the job poster
- Bachelor’s Degree
- 5+ years of experience in service management or project management in critical infrastructure
- No need for visa sponsorship
